Frequently Asked Questions
Find answers about ordering, production, sizing, fulfillment, returns, and customer support for purchases made through shop.nacaabq.com.
Common Questions
Select a question below to view the answer.
What is the NACA Online Store?
The NACA Online Store is the official online merchandise store for Noah's Ark Children's Academy.
Merchandise can be ordered at shop.nacaabq.com. For information about Noah's Ark Children's Academy, programs, enrollment, and other academy related matters, visit nacaabq.com .
Do you keep NACA merchandise in stock?
No. NACA store merchandise is made to order. Production begins after your order is placed.
Because these items are produced specifically for customer orders, they are not kept on the shelf for immediate purchase.
Who manages the online store and fulfills my order?
The NACA Online Store is managed and fulfilled by Ad It Up on behalf of Noah's Ark Children's Academy.
Ad It Up handles merchandise production, fulfillment, and customer service for purchases made through shop.nacaabq.com.
Who should I contact if I need help with an order?
For questions about a merchandise order placed through shop.nacaabq.com, contact Ad It Up Customer Support.
505.888.0007
contact@adituptees.com
2424 Menaul Blvd NE
Albuquerque, NM 87107
Please include your order number whenever possible.
Should I contact NACA about my merchandise order?
Merchandise order questions should be directed to Ad It Up Customer Support. This includes order status, product questions, payment questions, returns, and problems with an order.
For enrollment, classrooms, tuition, childcare programs, or other academy related matters, please contact NACA through nacaabq.com .
Can I place an order in person?
NACA merchandise orders should be placed through shop.nacaabq.com.
Because the merchandise is made to order, items are not stocked for immediate in person purchase.
How will I know when my order is ready?
You will receive an email when there is an update to your order and when fulfillment is complete.
Please check your spam or junk folder if you are expecting an order update and do not see it in your inbox.
Can I change or cancel my order after it is placed?
Contact Ad It Up Customer Support as soon as possible if you need to request a change or cancellation.
Since merchandise is made to order and may enter production shortly after purchase, changes or cancellations cannot be guaranteed once production has started.
How do I know what size to order?
Product specific manufacturer sizing information is provided on the product page when available.
Sizing can vary between brands and garment styles, so review the size guide for the specific item before ordering.
Can I return or exchange an item?
Please review the store's Returns Policy for current return and exchange information.
Because NACA merchandise is made to order, return eligibility may be different from standard retail merchandise.
There is a problem with my order. What should I do?
Contact Ad It Up Customer Support as soon as possible with your order number and a description of the problem.
Photos may be requested when they are helpful in reviewing an incorrect, damaged, or defective item.
What payment methods do you accept?
Major credit and debit cards are accepted through the secure online checkout at shop.nacaabq.com.
Where can I find information about Noah's Ark Children's Academy?
The online store is specifically for NACA merchandise. For information about Noah's Ark Children's Academy itself, visit nacaabq.com .
Still need help with your store order?
Store customer service is provided by Ad It Up on behalf of NACA. Include your order number when contacting us about an existing order.
Ad It Up Customer Support