Return Policy

Eligibility for Returns

• Items must be unworn and unwashed, except for trying them on.
• Returns must be initiated within 30 days of the delivery date.

Return Process

• Fill out the return form so we know to expect your return; Please note this is only letting us know you plan to return the item. No RA number or return shipping label is sent.
• Once we receive your return, we do a quick check to make sure it has not been laundered and does not show signs of wear.
• Once items are checked, a refund is immediately issued. Refunds are usually reflected onto the original payment method within 3-7 business days.

Local Returns (Albuquerque Area)

• Bring the item(s) back to our location

Out-of-State Returns

• Customers are responsible for shipping the item(s) back to us.
• We recommend using a trackable shipping method to ensure your return is received.

Refunds and Exchanges

• We do not offer exchanges.
• Refunds will be issued once the returned item(s) are received.
• You can then place a new order for any desired items.

Additional Information

We reserve the right to refuse a return if the items show signs of wear or has been laundered.

Eligibility for Returns

• Items must be unworn and unwashed, except for trying them on for fit.

• Returns must be initiated within 30 days of the delivery or pickup date.

• Items must be returned in their original condition.

• We recommend reviewing the size guide on the product page before ordering. If you have questions about sizing, please contact Ad It Up Customer Support before placing your order.

Return Process

• Complete the return form so we know to expect your return.

• Once your return is received, Ad It Up will inspect the item to confirm that it has not been worn, washed, or otherwise used beyond trying it on for fit.

• Once the return is approved, a refund will be issued to the original payment method.

• Refunds generally appear on the original payment method within 3 to 7 business days after they are issued.

Local Returns

Customers in the Albuquerque area may bring eligible returns to:

Ad It Up
2424 Menaul Blvd NE
Albuquerque, NM 87107

Please bring your order information with you.

Shipped Returns

• Customers are responsible for shipping returned merchandise back to Ad It Up.

• We recommend using a trackable shipping method so you can confirm that your return was delivered.

Refunds and Exchanges

• We do not offer direct exchanges.

• Refunds are issued after the returned merchandise has been received, inspected, and approved.

• If you need a different size or item, you may place a new order through shop.nacaabq.com.

Additional Information

Ad It Up manages customer service and fulfillment for the NACA Online Store.

We reserve the right to refuse a return if an item shows signs of wear, washing, damage, alteration, or use beyond trying the item on for fit.

Questions regarding merchandise returns should be directed to Ad It Up Customer Support rather than NACA staff.

Ad It Up Customer Support
505.888.0007
contact@adituptees.com